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Tiggy (Rachel) Allen is Senior Insight & Evaluation Manager at London Transport Museum. She has over 9 years of experience in the heritage and charity sectors, and oversees research, audience insight and impact evaluation strategy and processes at the Museum. Tiggy is also the current Chair of the Visitor Studies Group (VSG), and previously worked in Bengaluru, consulting on audience development, engagement, and research projects with Indian museums with ReReeti Foundation.